Transform the way you keep in touch with your customers, your suppliers and your team

BizGateway offers quick and easy ways to implement SMS solutions.

SMS can be used in a number of ways, for example, as a means of confirming appointment details, providing automatic reminders for contract renewals, or simply to send short, informative messages to customers highlighting new products and services.

Additionally, SMS can be used to secure customers’ interest in downloadable content, providing another possible revenue stream for many organisations

The unobtrusive nature of text messaging ensures a more sensitive customer interaction than contacting them by phone. It provides customers with more self-service options and gives them the feeling of being in control of the communication process.

Another key advantage of utilising SMS technology is the acceleration of the workflow.

SMS technology also works as a regulative tool to ensure that the company fully utilises its contact centre capacity without compromising customer satisfaction. It gives organisations the ability to vary the volume of outbound customer contact messages to suit agent availability throughout both peak and off-peak periods, leading to shorter queue times for customers and more effective use of agents.

Businesses will also profit from a shorter critical path for contacting customers by the utilisation of SMS technology. Sending text messages enables call centres to easily ensure that their information will reach the customer instead of running the risk of wasting time and money by having to call them or writing e-mails repeatedly.